Your satisfaction is our priority.
Special Holiday Return Policy: Any products purchased from November 1st, 2016 - December 25th, 2016 may be returned by January 31st, 2017 with original packaging and a valid receipt or account look-up.
Our Hassle-free Return Policy extends to all Bagnotti USA merchandise which must be returned within 30 days from the date of order with original packaging and a valid receipt or account look-up. A longer return period is available for those products subject to the Special Holiday Return Policy noted above. Refunds for warranty products are handled by our factory in Europe. You can find detailed information of our policies inside your vanity as well.
For internet orders, We will accept returns of merchandise for any reasons up to 30 days. On all shipments returned, you will not be charged a re-stocking fee, just shipping & handling each way. Items being returned must be in new condition and in original packaging, and shipment must be fully insured. Please note that the only rare exception is when an order was placed for a custom fabric, custom finish or custom size - these "Special Custom Orders" can not be returned or refunded. Most of our products are offered with free shipping, so please be aware that if you return one of these products the actual shipping costs will be deducted from your return refund.
Please follow this procedure for any damaged items:
1. Inspect the item before signing the delivery receipt.
2. If there is visible damage to the box, please note it on the delivery receipt and refuse the shipment.
3. If the driver does not let you refuse, do not sign the delivery receipt.
4. If there is no visible damage and the driver does not let you inspect, write on delivery receipt; concealed damage.
5. Please follow our instructions, not the drivers.
Please make sure that you inspected the item before they accept or sign the delivery's receipt. Any damage or lost claims for the shipment needs to be done through the carrier. Bagnotti USA is not responsible for any damages, lost items during shipment or incorrect shipment information. If these steps are not followed the carrier may deny your damage claim.